Job Description
Join ConnectCare Solutions – where your voice makes a difference!
We're seeking passionate Local Customer Service Representatives to join our Chicago team immediately. Enjoy the stability of weekly paychecks while delivering exceptional experiences to our diverse client base. No nights or weekends!
Why ConnectCare?
- Weekly pay (every Friday!)
- Comprehensive paid training
- Health benefits after 60 days
- Career advancement opportunities
- Fun, collaborative culture
What You'll Do
As the first point of contact, you'll resolve inquiries, build relationships, and ensure customer satisfaction. Your empathy and problem-solving skills will directly impact our success.
Responsibilities
- Handle inbound customer inquiries via phone and email
- Resolve billing, technical, and account issues
- Document interactions in CRM systems
- Meet/exceed performance metrics (CSAT, AHT)
- Collaborate with support teams on complex cases
- Provide feedback to improve service processes
- Maintain product knowledge through training
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Excellent communication skills
- Ability to multitask in fast-paced environment
- Basic proficiency with CRM software
- Strong problem-solving abilities
- Immediate availability for onboarding
- Positive, resilient attitude