Job Description
Join our award-winning team as a Local Customer Service Representative and transform your career with weekly pay and full remote flexibility! We're seeking passionate individuals in Jacksonville, FL, and Pennsylvania to deliver exceptional customer experiences from home. Enjoy competitive hourly rates, comprehensive benefits, and a supportive virtual environment where your growth matters.
Why Nexus Solutions Group?
- Weekly pay for immediate financial security
- 100% remote work with flexible scheduling
- Industry-leading training and career advancement
- Health, dental, and vision insurance options
- Employee recognition programs and performance bonuses
Be the voice of our clients and build lasting relationships while enjoying work-life balance. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM systems and product knowledge databases
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed KPIs including CSAT scores and average handle time
- Identify process improvements and contribute to team innovation
- Participate in ongoing training to master new products and technologies
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid environments
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce preferred)
- High-speed internet connection and dedicated home office space
- Type 40+ WPM with strong attention to detail
- Ability to work independently while collaborating in virtual teams
- Problem-solving mindset and resilience under pressure