Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our community-based clients. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment.
As a key member of our Philadelphia team, you'll become the trusted voice for local residents and businesses. We provide extensive training, modern tools, and a collaborative culture where your contributions make real impact. Our upcoming Illinois hiring event is your gateway to joining this dynamic team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction metrics
- Process transactions and update account information accurately in our CRM system
- Collaborate with cross-functional teams to resolve complex customer needs
- Document interactions and identify process improvement opportunities
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in local/community-focused role
- Exceptional communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environment while maintaining quality
- Strong problem-solving abilities with attention to detail
- Must be available for full-time schedule including occasional weekends