Job Description
Join our dynamic team as a Local Customer Service Representative in Philadelphia, PA! We're seeking passionate individuals to deliver exceptional support to our community-based clients. This immediate-hire position offers a competitive hourly wage, comprehensive benefits, and the chance to make a real impact right here in Philadelphia. No experience necessary – we provide full training!
Our fast-paced environment rewards initiative and problem-solving skills. Enjoy flexible scheduling, career advancement opportunities, and a supportive team culture. If you thrive in customer-facing roles and value local community engagement, this is your perfect career move. Apply today and start your journey with us immediately!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person channels
- Resolve service issues with empathy and efficiency, ensuring client satisfaction
- Document interactions accurately in our CRM system and maintain case notes
- Collaborate with local partners to coordinate service deliveries and special requests
- Process transactions and account modifications with precision
- Identify opportunities to improve service delivery and share feedback with team leads
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience (or transferable skills)
- Strong communication skills with clear articulation
- Ability to navigate multiple digital systems simultaneously
- Proven problem-solving abilities with attention to detail
- Reliable transportation for in-site meetings (downtown Philadelphia)
- Flexibility to work evenings/weekends during peak seasons
- Philadelphia residency preferred (community focus)