Job Description
Join our award-winning customer service team in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our local community. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities in a collaborative environment. No prior experience required—we'll teach you everything you need to succeed!
What We Offer:
- Full paid training program ($2,000 value)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Clear advancement path to team lead roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in continuous improvement initiatives
- Maintain deep product knowledge through ongoing training
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office and CRM software
- Ability to work flexible shifts including evenings/weekends
- Philadelphia residency preferred (commute-friendly location)
- Previous customer service experience a plus
- Passion for helping local community members