Job Description
Join our award-winning customer service team in Austin, TX! We're seeking passionate individuals to deliver exceptional local customer experiences with comprehensive paid training. Enjoy competitive pay, full benefits, and career growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed quality and productivity metrics
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible schedules including weekends
- Passion for helping customers succeed