Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heartbeat of our San Francisco community! We're seeking passionate individuals to deliver exceptional support to local residents and businesses. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of the Bay Area. Immediate start available for candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, service inquiries, and technical support for local clients
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Contribute to process improvement initiatives to enhance customer experience
- Participate in ongoing training to maintain product knowledge and service standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local/regional market
- Strong communication skills with fluency in English and Spanish
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Ability to work flexible shifts including evenings and weekends
- Proven problem-solving skills with attention to detail
- Local San Francisco residency strongly preferred