Job Description
Join our urgent hiring event for Local Customer Service Representatives in Fort Worth, TX! We're seeking passionate individuals to deliver exceptional support to our community. This is your opportunity to make a direct impact while growing your career with a company that values your development.
What We Offer:
- Competitive hourly pay ($18-$22)
- Comprehensive benefits package
- Flexible scheduling options
- Free parking and transit reimbursement
- Clear advancement pathways
Why Join Us? Our Fort Worth team thrives on building lasting customer relationships. You'll be the voice of our brand, resolving inquiries with empathy and efficiency while representing our commitment to Texas communities.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve billing, technical, and service inquiries within SLA targets
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for relevant services
- Participate in weekly team training sessions
- Maintain 95% customer satisfaction score
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Spanish fluency highly desirable
- Reliable transportation for on-site shifts
- Passion for helping local communities