Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the voice of our thriving Philadelphia community! We're seeking passionate individuals to deliver exceptional customer experiences through phone, email, and chat support. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a dynamic team environment.
Responsibilities
- Handle inbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics for response time and resolution
- Proactively identify opportunities for process improvements
- Participate in ongoing training programs
Qualifications
- Minimum 1 year customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce)
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Associate's degree preferred
- Available for flexible shifts including weekends