Job Description
Immediate Start! Urgently Hiring Customer Service Representatives in Detroit, MI!
Join CityConnect Solutions, Detroit's leading customer service innovator, and launch your career today! We're seeking passionate individuals to deliver exceptional local support to our diverse client base. This full-time role offers competitive pay, comprehensive training, and a dynamic team environment. No experience? No problem – we provide all the tools you need to succeed!
Why Choose Us?
• Competitive hourly wages + performance bonuses
• Paid training and career advancement paths
• Comprehensive benefits package (health, dental, vision)
• Modern downtown Detroit workspace
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training to enhance product knowledge
- Support community outreach initiatives for Detroit residents
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center or retail)
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible shifts (evenings/weekends as needed)
- Strong problem-solving and conflict resolution abilities
- Residency in Detroit metro area required
- Passion for serving local communities