Job Description
Join our dynamic team as a Local Customer Service Representative at ConnectSolutions Inc.! We're hosting an exclusive hiring event for motivated professionals to deliver exceptional customer experiences in Philadelphia. This full-time role offers competitive compensation, comprehensive benefits, and growth opportunities in a supportive environment. Be the voice of our brand while solving real-world problems for valued customers. Apply today to secure your spot at our upcoming hiring event!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues using problem-solving skills and product knowledge
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed performance metrics including CSAT scores and resolution times
- Actively contribute to team training and knowledge sharing initiatives
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in a local market context
- Exceptional verbal/written communication skills with clear articulation
- Strong conflict resolution abilities and emotional intelligence
- Proficiency in CRM platforms (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environments while maintaining quality
- Philadelphia area residency required for local market expertise