Job Description
Join our dynamic team as a Local Customer Service Representative in Chicago! We're seeking enthusiastic individuals to deliver exceptional support to our community-based clients. This entry-level role offers immediate start with comprehensive training and growth opportunities. Enjoy a competitive salary, flexible scheduling, and a collaborative environment where your voice matters. Perfect for career changers and recent graduates!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with local teams to enhance service delivery
- Identify cross-selling opportunities for community-focused products
- Maintain detailed records of customer feedback and resolutions
- Participate in weekly performance improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Valid work authorization for US employment
- Chicago residency required (within 15-mile radius)
- Basic math and problem-solving aptitude