Job Description
Urgent Hiring Event in Fort Worth, TX! Join our award-winning customer service team and make a direct impact on our community. We're seeking passionate individuals to provide exceptional support to local clients through multiple channels. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment.
Why Join Us?
- Immediate start dates available
- Full training and certification programs
- Health, dental, and vision insurance
- Paid time off and retirement plans
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction metrics (CSAT >90%)
- Participate in ongoing product training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local markets
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong conflict resolution and communication skills
- Ability to work flexible shifts (including weekends)
- Spanish bilingual proficiency required
- Valid Texas driver's license (for occasional field visits)