Job Description
Join our award-winning Memphis team and become the voice of our community! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences to Tennessee residents. This is your chance to launch a rewarding career with immediate start, competitive pay, and comprehensive benefits package. No experience required – we provide paid training!
Why Memphis? Enjoy our city's vibrant culture, affordable living, and Southern hospitality while making a real impact. We value local talent and offer growth opportunities within our thriving organization.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from Memphis area customers
- Resolve inquiries, complaints, and service requests with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Collaborate with local teams to resolve complex customer issues
- Document interactions and maintain accurate customer records
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills and Southern-friendly demeanor
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office Suite
- Must pass background check and drug screening
- Reliable transportation to downtown Memphis office
- Previous customer service experience preferred but not required