Job Description
Join our award-winning team as a Local Customer Service Representative in Atlanta! No experience is necessary – we provide comprehensive paid training to launch your career. As the first point of contact for our valued clients, you'll deliver exceptional service while building meaningful relationships. Our supportive environment offers growth opportunities, competitive benefits, and a chance to make a real impact in your community.
Why Choose Us?
- Guaranteed Paid Training: 4-week paid program covering systems, products, and soft skills
- Clear Career Path: Opportunities for advancement to senior roles within 12 months
- Local Impact: Serve Georgia residents and small businesses directly
- Modern Benefits: Health insurance, 401(k) match, and paid time off
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with support teams to resolve complex escalations
- Proactively identify service improvement opportunities
- Maintain product knowledge through continuous learning modules
- Represent our brand with professionalism and empathy
Qualifications
- High school diploma or equivalent (no college experience required)
- Strong communication skills with clear articulation
- Ability to navigate multiple software systems simultaneously
- Empathetic approach to customer problem-solving
- Reliable attendance and punctuality
- Basic typing proficiency (25+ WPM)
- Positive attitude and team collaboration mindset