Job Description
Join our award-winning customer support team as a Local Customer Service Representative in Milwaukee! We're seeking passionate individuals to deliver exceptional service while enjoying competitive pay, comprehensive benefits, and full paid training. This is your chance to build a stable career with growth opportunities in a supportive environment. No experience necessary – we provide all the tools you need to succeed!
What We Offer:
- Full paid training program
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent
- Strong communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Basic computer proficiency
- Customer service experience preferred but not required
- Bilingual English/Spanish skills highly valued
- Positive attitude and team player mentality