Job Description
Join our award-winning customer experience team in Kansas City, MO! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community-based clients. This full-time role offers immediate start and comprehensive training to help you thrive in a fast-paced environment. Enjoy competitive pay, health benefits, and career growth opportunities within our expanding Midwest operations.
Our ideal candidates are Kansas City locals who understand the heartbeat of our community and can provide personalized, empathetic service. If you're ready to make a tangible impact while advancing your career, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and service issues using CRM tools (Salesforce experience preferred)
- Document interactions accurately in compliance with HIPAA and company policies
- Collaborate with local team members to address regional customer needs
- Participate in monthly training sessions to enhance product knowledge and soft skills
- Identify upsell opportunities based on customer needs and business goals
- Maintain detailed records of customer interactions and resolutions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in local/regional markets
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills with Midwestern accent fluency
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving abilities with conflict resolution expertise
- Valid driver's license and reliable transportation for occasional off-site meetings
- Pass background check and drug screening (per company policy)