Job Description
Join our award-winning customer service team in Las Vegas and kickstart your career today! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our growing client base. This immediate-hire position offers competitive pay, comprehensive benefits, and a dynamic work environment where your contributions make a real difference. No experience necessary – we provide paid training and rapid advancement opportunities for top performers. Perfect for career changers, recent graduates, or anyone seeking immediate employment in Nevada or Georgia. Apply now and start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using proprietary CRM systems
- Process orders, returns, and account modifications with 99% accuracy
- Document all interactions in Salesforce while maintaining strict data confidentiality
- Collaborate with technical support teams to resolve complex customer escalations
- Meet/exceed monthly KPIs for resolution time and customer satisfaction scores
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Proficient in Microsoft Office Suite and CRM platforms (Salesforce training provided)
- Exceptional communication skills with clear articulation in English
- Ability to type 40+ WPM with strong attention to detail
- Flexible schedule availability including evenings, weekends, and holidays
- Must pass background check and pre-employment drug screening
- Residency in Las Vegas, NV or Georgia required for in-office role