Job Description
Join our award-winning customer service team in Denver and become the voice of our valued clients! We're seeking passionate Local Customer Service Representatives with immediate start availability. Enjoy weekly paychecks while making a real impact in your community. This hybrid role combines in-person support at our downtown Denver office with flexible remote options. Our supportive culture offers comprehensive training, career advancement opportunities, and a collaborative environment where your contributions are celebrated.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and updates in our CRM system with 99% accuracy
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain detailed documentation of all customer interactions
- Identify opportunities to improve service delivery and customer satisfaction
- Adhere to compliance protocols for data security and privacy regulations
- Contribute to team performance goals and quality metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a local market
- Exceptional verbal/written communication skills in English
- Proficiency with CRM platforms (Salesforce experience a plus)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Valid US work authorization and reliable transportation
- Pass background check and drug screening