Job Description
Join our award-winning customer service team in Charlotte and experience the difference of weekly pay! We're seeking passionate individuals to deliver exceptional support to our local community. As a Local Customer Service Representative, you'll be the voice of our brand, building lasting relationships while enjoying consistent paychecks every week. Our modern downtown office offers a collaborative environment with comprehensive training and growth opportunities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with specialists to resolve complex customer concerns
- Meet performance metrics including call quality and resolution rates
- Participate in weekly team meetings to share best practices
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and conflict resolution skills
- Proficiency with Windows OS and basic software
- Ability to work flexible shifts including weekends
- Positive attitude with strong problem-solving aptitude
- Valid NC driver's license for occasional off-site events