Job Description
Join our award-winning team as a Local Customer Service Representative in Kansas City, MO! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our growing community. This full-time role offers immediate start and comprehensive benefits, including health insurance and career advancement opportunities. Enjoy a dynamic workplace where your voice matters and your contributions directly impact our success.
Our ideal candidate thrives in fast-paced environments, possesses strong problem-solving skills, and takes pride in building lasting customer relationships. You'll be the face of our brand, resolving inquiries with professionalism and empathy while contributing to a culture of continuous improvement.
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat channels
- Resolve complex customer inquiries with empathy and efficiency while meeting performance metrics
- Document all interactions in our CRM system with 100% accuracy
- Collaborate with cross-functional teams to address systemic service issues
- Proactively identify upsell opportunities while maintaining service quality standards
- Participate in ongoing training to master product knowledge and service protocols
- Contribute to team performance improvement initiatives
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years of customer service experience in high-contact environments
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication skills with clear articulation in English
- Ability to maintain composure under pressure while handling escalated situations
- Strong attention to detail with data entry accuracy requirements
- Valid work authorization and reliable transportation