Job Description
Join our award-winning team as a Local Customer Service Representative in Memphis! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and paid training to launch your career. Our modern office culture rewards initiative and offers clear advancement paths. Work directly with local businesses while gaining transferable skills in communication, conflict resolution, and CRM systems. We value diversity and provide a supportive environment where your voice matters. Apply today and become part of Memphis's premier service team!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing issues, order discrepancies, and service complaints
- Update customer records in Salesforce and proprietary CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including CSAT scores and resolution times
- Document interactions and identify process improvement opportunities
- Participate in ongoing training sessions to master product knowledge
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Previous customer service experience preferred
- Strong problem-solving and empathy skills
- Reliable transportation to our Memphis office
- Willingness to work flexible shifts including weekends