Job Description
Join Sacramento Customer Solutions and transform your career with daily pay! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our Sacramento community. With immediate payment options, you'll never wait for your paycheck again!
As the voice of our brand, you'll resolve inquiries with empathy and expertise while building lasting customer relationships. We provide comprehensive training, a supportive team environment, and clear growth paths to advance your career in customer service excellence.
Why Choose Us?
- Daily pay options (no more waiting for payday!)
- Competitive hourly wages + performance bonuses
- Full benefits package (health/dental/vision)
- Free on-site parking
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Sacramento-area customers
- Resolve billing, product, and service inquiries with first-contact resolution
- Update customer records in CRM system with 100% accuracy
- Meet/exceed KPIs for call volume, resolution time, and CSAT scores
- Collaborate with field teams to resolve complex local service issues
- Participate in quarterly training on new products/processes
- Identify trends and report recurring customer pain points
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in Sacramento market
- Exceptional verbal/written communication skills
- Proficient with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and conflict resolution skills
- Ability to multitask in fast-paced environment
- Valid California driver's license (for occasional local site visits)
- Bilingual English/Spanish certification required