Job Description
Join our award-winning customer service team in Milwaukee, WI! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our Illinois-based clients. Enjoy comprehensive paid training, career advancement opportunities, and a supportive team environment. This full-time role offers competitive pay, benefits, and the chance to build a meaningful career in customer service.
Why join us?
- Free paid training program ($2,500 value)
- Health insurance, 401(k) matching, and paid time off
- Clear career path to senior roles
- Modern downtown Milwaukee office with free parking
- Performance-based quarterly bonuses
Responsibilities
- Handle inbound/outbound calls and digital communications for Illinois clients
- Resolve customer inquiries regarding billing, services, and account management
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet monthly performance metrics for quality and efficiency
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with accuracy
- Proficiency with Windows OS and basic software
- Reliable transportation to downtown Milwaukee office
- Flexibility to work occasional evenings/weekends
- Positive attitude and commitment to excellence