Job Description
Join our award-winning team as an Immediate-Hire Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our local community. No prior experience required – we provide comprehensive training. Enjoy competitive pay, flexible scheduling, and rapid advancement opportunities. Be the voice of our brand and make a real impact on customer satisfaction.
What We Offer:
- Immediate start date – begin your career tomorrow!
- Comprehensive paid training program
- Health benefits, 401(k), and paid time off
- Performance-based bonuses
- Modern, collaborative workspace in downtown Philadelphia
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Process orders, returns, and account modifications
- Document interactions in CRM systems with precision
- Collaborate with support teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Proactively identify upsell opportunities
Qualifications
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Proficiency with Windows OS and Microsoft Office
- Ability to multitask in fast-paced environment
- Basic math skills for transaction processing
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening