Job Description
Immediate opening for Local Customer Service Representatives in Louisville, KY! Join our dynamic team as the first point of contact for valued customers. We're seeking empathetic problem-solvers to deliver exceptional support through phone, email, and chat channels. Enjoy competitive pay, comprehensive benefits, and a collaborative culture focused on growth. Apply today – positions fill fast!
Responsibilities
- Resolve customer inquiries and complaints with professionalism and empathy
- Process orders, returns, and service requests accurately
- Maintain detailed records of customer interactions in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction (CSAT) and resolution times
- Stay updated on product knowledge and company policies
- Support training initiatives for new team members
Qualifications
- Minimum 1 year customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college preferred)
- Flexibility to work evenings/weekends as needed