Job Description
Join our award-winning customer service team and become the face of innovation! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences in Detroit while supporting our remote workforce in California. Enjoy hybrid flexibility with 3 days/week in our downtown Detroit hub and 2 days remote work. Benefit from industry-leading training, performance bonuses, and a dynamic team environment where your growth is prioritized. Immediate hire available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process transactions and orders accurately while maintaining detailed records
- Collaborate with Detroit and California teams to ensure seamless service delivery
- Identify opportunities to improve customer experience and suggest solutions
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in continuous training to master product knowledge and tools
- Support local Detroit community initiatives as part of our outreach program
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2C or B2B environments
- Exceptional communication skills with Midwestern and Californian dialect fluency
- Proficiency in CRM software (Salesforce, Zendesk) and MS Office
- Ability to work independently during remote shifts and collaboratively in-office
- Availability to work flexible shifts including weekends and holidays
- Valid Michigan driver's license (for occasional local client visits)
- Pass background check and drug screening