Job Description
Join our award-winning customer service team in Austin, Texas! PrimeCare Solutions is seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our growing client base. This full-time role includes comprehensive paid training, competitive benefits, and career advancement opportunities. As the first point of contact, you'll build meaningful relationships while resolving inquiries efficiently in a supportive environment.
We value your growth and provide ongoing development programs. Our modern downtown office features collaborative workspaces, wellness programs, and a culture that celebrates achievement. If you're ready to launch a fulfilling career with industry leaders, apply today!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat with professionalism and empathy
- Resolve complex inquiries, complaints, and billing issues using problem-solving frameworks
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with technical and support teams to ensure seamless issue resolution
- Meet/exceed performance metrics for customer satisfaction (CSAT) and first-contact resolution
- Participate in continuous improvement initiatives to enhance service quality
- Complete paid certification programs to deepen product knowledge and service expertise
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- Minimum 1 year customer service experience or transferable soft skills
- Exceptional verbal/written communication with active listening abilities
- Proficient in Microsoft Office and willing to learn proprietary software
- Strong multitasking skills with ability to navigate complex systems
- Empathetic problem-solver with conflict resolution aptitude
- Reliable attendance and punctuality in fast-paced environment
- Must pass background check and pre-employment assessment