Job Description
Join our award-winning team as a Local Customer Service Representative in Louisville, KY! We're urgently hiring for a dynamic role where you'll be the first point of contact for our valued clients. This is your opportunity to build a rewarding career with competitive pay, comprehensive benefits, and growth opportunities. Our company culture prioritizes employee development and work-life balance, making this the perfect time to join our thriving team.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system and follow escalation protocols
- Collaborate with cross-functional teams to improve service delivery
- Participate in ongoing training programs to enhance product knowledge
- Meet or exceed daily performance metrics including call handling time and resolution rates
- Contribute to continuous improvement initiatives in customer service processes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficient in Microsoft Office Suite and CRM software
- Strong problem-solving skills with a customer-centric approach
- Ability to multitask and prioritize in high-pressure situations
- Positive attitude with resilience and adaptability to change
- Must pass background check and drug screening