Job Description
Join Mesa Customer Solutions as a Local Customer Service Representative and become the voice of our community! We're urgently hiring passionate individuals to deliver exceptional service to Mesa residents. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow with a locally-focused team. Our upcoming hiring event offers immediate interviews—apply today and start your rewarding career!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in our CRM system
- Collaborate with support teams to escalate complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Spanish bilingual skills highly desirable
- Positive attitude and commitment to community service