Job Description
Immediate Hire Opportunity: Local Customer Service Representative (Houston, TX) with Remote Option for New York Candidates!
Join our award-winning team at Nexus Solutions Group and become the voice of our customers! We're seeking passionate individuals to deliver exceptional service while building rewarding careers. Enjoy hybrid flexibility with our Houston base or fully remote work if you're located in New York. This is your chance to make an immediate impact with a company that invests in growth and work-life balance.
Why Nexus Solutions Group?
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits and 401(k) matching
- Clear career advancement paths
- Modern remote work technology
- Supportive, collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve issues efficiently using our CRM platform while maintaining accurate documentation
- Build rapport with customers to ensure satisfaction and loyalty
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Continuously update knowledge on products/services through training modules
- Identify process improvement opportunities to enhance customer experience
Qualifications
- Minimum 1 year customer service experience (BPO or retail preferred)
- Exceptional communication skills with clear, empathetic delivery
- Proficient in multitasking and time management
- Strong problem-solving abilities with a solutions-oriented mindset
- Comfortable with technology (CRM software, Microsoft Office)
- Ability to work independently in remote or hybrid settings
- High school diploma or equivalent; college degree a plus
- Must be authorized to work in the US