Job Description
Join Atlanta's premier customer service team and launch your career immediately! We're hosting a hiring event for motivated individuals passionate about delivering exceptional support. As a Local Customer Service Representative, you'll be the face of our brand in Georgia, resolving inquiries with empathy and professionalism. Immediate start dates available for qualified candidates. Enjoy competitive pay, comprehensive training, and career advancement opportunities in Atlanta's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and product issues using CRM systems
- Document interactions and maintain accurate customer records in Salesforce
- Collaborate with technical teams to escalate complex issues
- Meet daily performance targets (25+ calls/hour) while maintaining quality
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication skills in English
- Ability to type 45+ WPM with 98% accuracy
- Strong problem-solving abilities with conflict resolution expertise
- Availability for flexible shifts (including weekends)