Job Description
Join our dynamic team as a Local Customer Service Representative in Memphis, TN! We're seeking passionate individuals to deliver exceptional support to our community-based clients. This immediate-start opportunity offers competitive pay, comprehensive training, and career growth potential. If you thrive in fast-paced environments and love helping people, this is your chance to make a real impact in your own backyard.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using proprietary CRM systems
- Document all interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with local partners to ensure seamless service delivery across Memphis
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Participate in ongoing product knowledge training to stay current with offerings
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market preferred
- Strong communication skills with clear Memphis-area dialect awareness
- Proficiency with Microsoft Office and CRM platforms
- Ability to work flexible hours including evenings/weekends
- Valid Tennessee driver's license for occasional client visits
- Bilingual English/Spanish speakers encouraged to apply