Job Description
Join our award-winning team at CityScape Solutions as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to Philadelphia residents while building meaningful customer relationships. This full-time role offers immediate start, competitive pay, and comprehensive benefits including health insurance and career advancement opportunities. Work in our vibrant downtown office where your contributions directly impact our community's satisfaction.
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and process transactions with precision and empathy. Our supportive environment includes ongoing training and mentorship to help you thrive. If you're a people person with a strong work ethic, apply today to start your rewarding career in Philadelphia's heart!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing concerns, service issues, and product inquiries efficiently
- Process transactions, orders, and account modifications accurately
- Document all interactions in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer issues
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing product knowledge training and team meetings
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in local business environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with patience and empathy
- Ability to multitask in fast-paced setting while maintaining accuracy
- Positive attitude with commitment to exceeding customer expectations