Job Description
Join our award-winning customer service team in Oklahoma City! We're seeking passionate individuals to deliver exceptional local support to our community. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a supportive environment. Our hiring event in Florida is your chance to secure a position with a company that values employee development and customer satisfaction.
What We Offer: Health insurance, retirement savings plan, paid time off, and professional development stipends.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision and detail
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for call quality and resolution times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a local/regional role
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Bilingual (English/Spanish) certification a plus
- Passion for serving Oklahoma communities