Job Description
Join MetroConnect Solutions as a Local Customer Service Representative in Detroit! We're urgently hiring motivated individuals to deliver exceptional support to our community. This role offers immediate start and competitive benefits, including health insurance and paid training. Become a vital part of our customer-centric team and build a rewarding career in your own neighborhood.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately and maintain updated customer profiles
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics including CSAT scores and resolution rates
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in local business environment
- Proficiency with Microsoft Office and customer service software
- Exceptional communication and problem-solving abilities
- Ability to work flexible shifts including weekends
- Valid Michigan driver's license (for occasional field visits)
- Fluency in English and Spanish highly desirable