Job Description
Join our dynamic team as a Local Customer Service Representative in Los Angeles! We're seeking passionate individuals to deliver exceptional support to our community while building meaningful connections. This flexible part-time role offers competitive compensation and growth opportunities in a supportive environment. Perfect for students, career changers, or those seeking work-life balance. Apply today to become part of our customer-centric culture!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Contribute to process improvement initiatives
- Maintain detailed knowledge of products/services
- Support weekend and evening shifts as needed
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Valid work authorization in the US
- Spanish bilingual a plus