Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're seeking passionate individuals to deliver exceptional support to our community. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, benefits, and a supportive work environment. Perfect for career changers, recent graduates, or anyone looking to start in customer service.
Responsibilities
- Handle inbound/outbound calls and customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call resolution and customer satisfaction
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency with ability to learn new systems
- Problem-solving abilities and patience
- Reliable transportation to our downtown Cleveland location
- Ability to work flexible shifts including weekends
- Positive attitude and desire to help others