Job Description
Join our award-winning customer service team and launch your career in Tampa, FL! We're seeking enthusiastic individuals with no prior experience to deliver exceptional support to our local clients. Enjoy immediate start, comprehensive training, and a supportive environment where your growth is our priority. Virginia residents also encouraged to apply! Full-time positions with competitive benefits and career advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for call handling and resolution
- Provide product knowledge to clients
- Maintain professional demeanor in all customer interactions
Qualifications
- No experience required – we provide paid training!
- High school diploma or equivalent (GED accepted)
- Strong communication skills in English
- Basic computer proficiency (typing, internet, email)
- Ability to work flexible shifts including weekends
- Positive attitude and problem-solving mindset
- Passion for helping others succeed
- Reliable transportation to our Tampa office