Job Description
Join our award-winning customer service team in Dallas and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support to our local community. This immediate-start opportunity offers career growth, comprehensive benefits, and a collaborative work environment where your skills make a real difference. Why join us? Competitive pay, paid training, flexible scheduling options, and a commitment to work-life balance.
Responsibilities
- Handle inbound/outbound calls and digital communications with empathy and professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities and contribute to revenue goals
- Adhere to compliance protocols and quality standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local market
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication in English
- Strong problem-solving and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and commitment to community values