Job Description
Join our award-winning customer support team in Atlanta! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our Georgia-based clients. This full-time role offers competitive pay, comprehensive benefits, and growth opportunities within a dynamic team environment. Perfect for relationship-builders who thrive in community-focused settings!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for local clients
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with regional teams to address escalated issues
- Identify cross-selling opportunities to enhance client satisfaction
- Participate in monthly training sessions to refine product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce a plus)
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional weekends during peak seasons
- Georgia residency preferred for local market knowledge