Job Description
Join UrbanConnect Solutions as a Local Customer Service Representative and become the heart of our community-focused service excellence! We're seeking passionate individuals to deliver exceptional support to San Francisco residents while building meaningful connections. This full-time role offers immediate start, competitive compensation, and growth opportunities in our dynamic team.
As a key ambassador for our brand, you'll handle inquiries, resolve issues, and create positive experiences that drive customer loyalty. We provide comprehensive training and a supportive environment where your dedication to service will be valued. If you thrive in fast-paced settings and want to make a tangible impact in your community, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve billing, technical, and service issues using problem-solving frameworks
- Update CRM systems with detailed interaction records and customer data
- Collaborate with cross-functional teams to escalate complex issues
- Proactively identify opportunities to improve service workflows
- Meet/exceed performance metrics including CSAT scores and resolution rates
- Assist with onboarding new customers through orientation processes
Qualifications
- Minimum 2 years customer service experience in local service industries
- Exceptional communication skills with native-level fluency in English
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Strong conflict resolution and de-escalation abilities
- Ability to multitask effectively in high-volume environments
- Valid California driver's license for occasional field visits
- Flexibility to work weekends and holidays as required
- High school diploma; associate's degree preferred