Job Description
Join Oakland's fastest-growing customer service team! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives to deliver exceptional experiences to our Bay Area community. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic environment. Perfect for individuals who thrive in local-focused roles and want to make a direct impact on Oakland residents.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person at our Oakland headquarters
- Maintain detailed records of interactions in CRM systems
- Collaborate with local teams to address community-specific needs
- Process orders, returns, and service requests efficiently
- Identify and escalate complex issues to appropriate departments
- Participate in quarterly community outreach initiatives
Qualifications
- Minimum 1 year customer service experience
- Strong communication skills in English and Spanish (bilingual preferred)
- Proficiency with CRM software (Salesforce experience a plus)
- Valid California driver's license (for occasional local travel)
- Ability to work flexible shifts including weekends
- High school diploma or equivalent
- Passion for serving Oakland's diverse communities