Job Description
Join ExpressPay Staffing Solutions for an exciting opportunity as a Local Customer Service Representative in Denver! Enjoy the flexibility of daily pay while delivering exceptional service to our clients. We're seeking passionate individuals to join our dynamic team immediately. As a key member of our customer support family, you'll work in a modern, collaborative environment where your contributions are recognized and rewarded daily. This role offers rapid onboarding, competitive compensation, and the chance to build a rewarding career in customer service without traditional payroll delays.
Our ideal candidate thrives in fast-paced settings, possesses strong communication skills, and values teamwork. With daily pay options, you'll have financial flexibility like never before. Apply today and start earning tomorrow!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process orders, returns, and account updates accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Document all interactions and maintain detailed case notes
- Meet daily performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year of customer service experience in a fast-paced environment
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible shifts including evenings and weekends
- Reliable transportation to our Denver office
- Passion for helping others and representing brands positively