Job Description
Join MetroConnect Solutions as a Local Customer Service Representative and become the heart of our Detroit community! We're urgently seeking passionate individuals to deliver exceptional support to our valued local clients. With immediate start opportunities, this is your chance to launch a rewarding career in customer service while making a tangible impact in your own neighborhood. Enjoy competitive pay, comprehensive training, and a supportive team environment designed for your growth. Apply today and start your journey with us tomorrow!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process orders, returns, and service requests using our proprietary CRM system
- Collaborate with local vendors to coordinate service delivery and logistics
- Maintain detailed customer records and update information in real-time
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Participate in weekly team meetings to share best practices
- Adhere to all company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience in local market
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environment
- Valid Michigan driver's license (for occasional vendor visits)
- Fluency in English; bilingual Spanish a strong plus
- Positive attitude with problem-solving mindset