Job Description
Join Austin's premier customer experience team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our Austin-based clients. No experience required – we provide comprehensive paid training to set you up for success. Enjoy a stable career path with competitive pay, comprehensive benefits, and the opportunity to grow within our Austin community.
What We Offer:
• 4-week paid training program
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls and inquiries for local Austin businesses
- Resolve customer issues efficiently using our CRM system
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Attend weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication skills in English (required)
- Basic computer proficiency with Microsoft Office Suite
- Ability to work flexible shifts (including weekends)
- Customer service mindset with problem-solving aptitude
- Must pass background check and drug screening
- Residency in Austin or surrounding areas preferred
- Ability to type 30+ WPM