Job Description
Join Fort Worth Customer Solutions at our exclusive Hiring Event! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences to our Fort Worth community. This is your opportunity to build a rewarding career in a supportive environment with growth opportunities and competitive benefits. Event Details: Date: October 15, 2023 | Time: 10 AM - 4 PM | Location: 100 Commerce Street, Fort Worth, TX 76101
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person with empathy and professionalism
- Resolve customer issues efficiently using CRM systems and company protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
- Represent the brand positively during all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a local business setting
- Strong verbal/written communication skills with clear articulation
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Ability to multitask in a fast-paced environment while maintaining composure
- Basic math skills for handling transactions and account inquiries
- Valid Texas driver's license (for occasional off-site client meetings)
- Fluency in English and Spanish (bilingual candidates strongly encouraged)