Job Description
Join our dynamic team at Louisville Customer Service Hub and transform your career with daily pay opportunities! We're hosting an exclusive hiring event for passionate Local Customer Service Representatives in Louisville, KY. Enjoy the flexibility of same-day pay while delivering exceptional support to our valued clients. This is your chance to grow professionally in a fast-paced environment with competitive benefits and advancement potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions and update customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including call handling time and CSAT scores
- Process orders, returns, and service requests accurately
Qualifications
- High school diploma or equivalent (associate's degree preferred)
- 1+ years customer service experience in call center or retail
- Strong problem-solving and conflict resolution abilities
- Proficient in MS Office and CRM software (Salesforce experience a plus)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environments
- Flexibility to work evenings/weekends as needed