Job Description
Join our dynamic team as a Local Customer Service Representative in San Jose! We're seeking passionate individuals with no prior experience to deliver exceptional support to our valued customers. This full-time position offers comprehensive training, career growth opportunities, and a collaborative work environment. If you're a natural problem-solver with excellent communication skills, we want to meet you at our upcoming hiring event!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Meet performance metrics for call resolution and customer satisfaction
- Stay updated on product knowledge and service protocols
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent (GED)
- Strong verbal and written communication skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work occasional evenings or weekends
- Valid authorization to work in the United States