Job Description
Join our award-winning team as a Local Customer Service Representative in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our community. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities. Our modern downtown office provides a collaborative environment where your voice matters. Apply today and make a real impact on our customers' experiences!
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and update customer accounts in real-time
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately in our CRM system
- Identify opportunities to improve customer satisfaction metrics
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work weekends and holidays as needed